Help
Contact
Decimal
English

PRIVACY POLICY and COOKIES

General
The Privacy Policy of playbet14 describes the ways the company handles a customer’s personal data which are provided by the latter in order us to establish and manage a relationship with him. playbet14, collects and processes all information and data that are provided to (by any means) and securely stores them based on the rules of this Privacy Policy. By using any website associated or anyway related to playbet14, you acknowledge and confirm your consent of the usage of any personal data as described in this Privacy Policy. Otherwise, in case you disagree by any statement this document, you should consider stop using playbet14 services. The collection of the customer’s personal data is required for us to provide our services to the customer and to comply with legal obligations. It may also be necessary for enforcing our contractual agreements and therefore in our legitimate interest. The English version of the policies is the original and the main version that users shall rely on.
What we collect
If a customer visit one of our websites the system automatically collects information which is generated by the browser of the visitor of our website and stores them in logfiles on a temporary basis including but not limited to:
• the IP address of the requesting computer
• the date and the time
• the operating system
• the browser used by the customer.

The logfiles may contain IP addresses which allow identification of a customer. Such collection is necessary for the performance of the services provided and for the purpose of our legitimate interests in order to enable the use of the site by the visitor, to optimize the website and in order to identify dysfunctions and abuse of playbet14 services.

During the registration process playbet14 collects customer’ personal data including but not limited to:
• first name and last name
• gender
• complete address
• date of birth
• a valid email address
• username and password
• personal security question and answer

Customers will be requested - at any given time and in line with applicable laws and regulations, particularly the current regulations to prevent money laundering and the financing of terrorism - to submit further documents to verify their identity and to enable security identity checks, such as a copy of a valid ID issued by the competent authority, e.g. passport, personal identity card, driver's license, a utility bill (e.g. for gas, electricity or a lease contract).
After the registration, customers may change their personal data at any time (with the exception of the surname, first name, date of birth, country, and user name and nickname). Every customer has to update his personal data without delay once information provided to playbet14 are no longer correct or are incomplete.

The collection of such data is required for us to provide our services to the customer. The verification of the customers’ age and identity is necessary for complying with legal obligations. If a customer deposit funds into his personal playbet14 account by card, the processing of particularly the following additional personal data is required:
• first name and last name of cardholder
• name of credit card company
• credit card number
• expiry date of credit card, CVC code and password

If a customer wants to transfer winnings into his bank account, particularly the following personal data has to be collected:
• name and surname of account holder
• name of bank
• IBAN
• SWIFT code

playbet14 processes information that is collected by cookies, logfiles, clear gifs, and/or by third parties' support in order to create customer profiles. A profile contains information on individual customer including preferences concerning the activities of the customer. This information is related to the customer’s personal and identifiable data and used to provide and improve our services to the benefit of the customer. Profiles are also used to design each customer's experience on our websites individually and to provide specific marketing information. playbet14 uses logfiles. These include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and the number of clicks to analyze trends for administration of the site, to track customers' movements on the site, and to gather usable information. IP addresses are related to the provision of web-based services with personally identifiable information. The collection of such data is required for us to provide our services to the customer. playbet14 stores communication with customers including requests for information or customer support. This applies to communication via email, the website or other means of communication. These records are used for training and security purposes.

1. a) Transaction data storage policy: In addition to complying with all record retention provisions under Applicable Law, and subject to the requirements of the PCI Standards, playbet14 shall retain legible copies of Data for a minimum period of eighteen (18) months from the date of each transaction.
1. b) Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services. In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.
2) Payment card data policy: playbet14 shall not store player card details and are fully compliant with the rules set out by the PCI.
How it is stored
Personal data is kept by playbet14 as long as a customer is using playbet14’s services. Whenever a customer deactivates his account, the personal data saved in the system will remain stored for the minimum length of time required to comply with the applicable legal obligations. Specifically, personal data relevant to gambling activity of customers, will be stored for ten (10) years from the initiating time of placing bet, while personal data relevant to identification of customers, will be stored for five (5) years from the end of our customer relationship. Personal Data may also be stored longer if it cannot be deleted for technical and/or legal reasons. All data will be processed in an automated manner. playbet14 takes all adequate technical and organizational measures to protect customer' data from access by unauthorized persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration or damage. In particular payment information will always be encrypted when data is being processed. Whereas sensitive information is protected online by SSL encryption, playbet14 makes any reasonable effort to ensure the protection of customers' data. Only authorized employees of playbet14, or employees of third parties contractually bound to compliance with the principles of data protection, have access to customers’ information. playbet14 monitors the trustworthiness and reliability of all its employees. At regular intervals, all employees are given training on the applicable security and data protection standards. All relevant servers are located in a secure environment. In addition, all customer data is protected from unauthorized access by firewall and intrusion prevention systems.
Phone Calls
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive. Furthermore, playbet14 reserves the right to forward telephone calls recordings with customers to law enforcement agencies if there is precise evidence of criminal offences.
Use Of Cookies
playbet14 may use cookies as a means of collecting information from a web server for the above purposes following a customer's use of the Website. If you register with us or if you continue to use the Website you agree to our use of cookies. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalized service. Some of the cookies we use are essential for the Website to operate. If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website you can do so by deleting your existing cookies and/or altering your browser's privacy settings to block cookies. Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website.
Internet based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of the European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing your personal data outside the EEA. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy.
Disclosure of Information
playbet14 treats customer’s personal data strictly confidential.

Disclosure of customers personal data may happen to third parties only:
• if the customer has given consent with such disclosure
• the disclosure is necessary for compliance with legal obligations to which playbet14 is subject, for example in response to requests from the government or law enforcement agencies conducting an investigation or in case of investigation and / or reporting fraud, terrorism, counterfeiting, security breaches or criminal activities in accordance with applicable law.
• when the disclosure is necessary for the purposes of the legitimate interests pursued by playbet14 or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the customer.

playbet14 only transfers data to states outside of the EU/EEA provided the recipient guaranties a standard of data protection comparable to European standards (e.g. by agreeing to approved contractual clauses, intragroup agreements or other measures designed to ensure that the recipients of personal data protect them). On a case-by-case basis, playbet14 makes use of trusted third parties to process customers’ personal data including but not limited to payment services, information technology, customer support, sales, marketing. Pursuant to applicable data protection regulations including the General Data Protection Regulation these third parties are contractually obliged to treat customers' data securely and confidentially. Their use of the said data is restricted to the extent required to fulfil the respective task. In order to complete customers' identity verification, to carry out security checks, to assess customers’ compliance with our Terms and Conditions and legal obligations including the prevention of money laundering, the financing of terrorism and the protection of minors, customer data may be matched against third party databases. Upon any indication of transactions and/or activities that may raise suspicions of criminal activities, playbet14 will report to the relevant parties in charge. playbet14.commitment to the protection of personal data notwithstanding, the company reserves the right to publish gaming data (e.g. achieved results), the customer's first name, the initial of the surname as well as the customer's country of residence on our websites as long as the customer remains, directly and indirectly, unidentifiable.
With the acceptance of the General Terms and Conditions and this Privacy Policy, the customer grants his explicit consent to these procedures including requests for credit information and the matching of data provided against databases of third parties.
The sharing of customer’ data also is necessary to protect customers and ourselves from crime and to comply with legal obligations. Merchant will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.
Access to information
The customer has the right to:
• request access to personal data
• request correction of personal data
• withdraw the consent to the processing of data (e.g. for marketing activities)
• request delete of personal data
• receive data in a structured, commonly used and machine-readable format (data portability)
• request the restriction of processing personal data
• to object to the processing of personal data.


Some of the above mentioned rights may only apply under certain circumstances as set forth in data protection legislation including the General Data Protection Regulation.

We reserve the right to reject requests that are unreasonably repetitive, require disproportionate technical efforts or have disproportionate technical consequences, jeopardize the privacy of others or are impossible to implement.
Changes to the Privacy Statement
This Privacy Policy is subject to change from time to time. Although customers will always be informed about any changes, it is recommended to review this policy and potential amendments regularly.

Last update: December 18th, 2018.